Frequently Asked Questions
How fast is shipping?
Most items ship from US-based suppliers and arrive within 3–10 business days, with many products delivering in under a week. Each product page lists its shipping window, and you'll receive a tracking number by email as soon as your order ships.
Where do you ship from?
The majority of our catalog ships from warehouses inside the United States. A small number of specialty items ship from international suppliers — those show longer shipping windows on their product pages.
How do I get 10% off my first order?
Use code FUTURE10 at checkout — it works on everything in the store. Join the Comfort Club on our homepage to hear about member-only deals before anyone else.
What is your return policy?
We offer hassle-free returns under our published refund policy. If something arrives damaged or wrong, contact us with a photo and we'll ship a replacement or refund you — no need to return the damaged item.
Is checkout secure?
Yes. All payments are processed through Shopify's secure checkout with support for Shop Pay, Apple Pay, Google Pay, PayPal, and all major cards. We never see or store your card details.
How do I track my order?
You'll get a tracking email once your order ships. If tracking hasn't updated within 48 hours, reply to that email and a real human will chase it down.
Do you offer discounts for larger orders?
Subscribers hear about every sale first — join the Comfort Club on our homepage. We also run seasonal collection sales; check On Sale Now for current markdowns.